1. INTRODUCTION
Welcome to RMC DELUXE REAL ESTATE LLC ("Company", "we", "our", or "us"). We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website rmcdeluxe.com, use our WhatsApp Business services, or interact with us for real estate inquiries.
2. DATA CONTROLLER
The entity responsible for your data is:
Legal Name: RMC DELUXE REAL ESTATE LLC
Address: Deira, Baniyas road, Twin Towers, 20 floor office number 10, Dubai, UAE
Contact Email: info@rmcdeluxe.com
3. DATA WE COLLECT
We collect information that identifies, relates to, or could reasonably be linked to you. This includes:
Identity & Contact Data: Name, email address, phone number, and WhatsApp contact details.
Property Preferences: Information regarding property types, budgets, and preferred locations.
Technical Data: IP address, browser type, and usage data collected via cookies and the Facebook Pixel.
Communications: Records of your chats with us via WhatsApp, email, or our CRM system.
4. HOW WE USE YOUR DATA
We process your personal data for the following purposes:
Inquiry Management: To respond to your requests for property information.
CRM Storage: To securely manage leads and client history using Bitrix24.
Marketing (WhatsApp & Email): To send you property updates, newsletters, and promotional offers.
Analytics: To improve our website performance and advertising relevance via Facebook Pixel.
5. WHATSAPP COMMUNICATION & CONSENT
By contacting us via WhatsApp or providing your mobile number on our website forms, you acknowledge and agree to receive:
Transactional Messages: Direct responses to your property inquiries.
Marketing Messages: Updates on new projects and promotional deals.
Opt-Out: You may stop receiving WhatsApp messages at any time by replying with "STOP" or contacting us at info@rmcdeluxe.com.
6. DATA DISCLOSURE & SHARING
We do not sell, rent, or trade your personal data with third-party marketing companies. We only share data when:
Authorized Service Providers: Necessary for operations (e.g., Bitrix24 cloud hosting).
Legal Compliance: Required by UAE law or government authorities (such as the Dubai Land Department or RERA) for regulatory or AML compliance.
7. DATA RETENTION
In accordance with UAE real estate regulations and financial record-keeping standards, we retain your personal data for a period of 5 years from the date of your last interaction with us, unless a longer period is required by law.
8. YOUR RIGHTS
Under the UAE Personal Data Protection Law, you have the right to:
Access the personal data we hold about you.
Request the correction of inaccurate information.
Request the deletion of your data (subject to legal retention requirements).
Withdraw your consent for marketing at any time.
9. CONTACT US
If you have questions about this Privacy Policy, please contact us at:
Email: info@rmcdeluxe.com
Address: Twin Towers, 20th Floor, Office 10, Deira, Dubai, UAE